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DELIVERY & SHIPPING POLICY

Delivery Time

  • Orders are delivered within 3-5 working days.
  • You will receive status updates via email throughout the shipping process.

Shipping Details

  • Products are shipped from warehouses located in the USA, UK, Canada, Australia, and other regions.
  • We primarily use trusted carriers such as USPS, DHL, and FedEx to ensure reliable and timely delivery.

Tracking Your Order

  • To track your order status, visit our Order Tracking Page for real-time updates.

 

In Case of Damage or Defect

If your order is:

  • Damaged
  • Lost
  • Delayed in transit

Contact our support team via Live Chat or email for a prompt resolution.

 

Frequently Asked Questions

1. What are your shipping costs?

  • Shipping costs depend on your location and are calculated during checkout.
  • Enjoy free shipping in the U.S., U.K., Canada, and Australia on orders that meet the minimum purchase requirement.

2. How can I change my shipping address?

  • If you notice an issue with the shipping address, contact us immediately before the order is shipped. Please provide your order number for swift assistance.

3. What if I’m unavailable at the time of delivery?

  • If you are unavailable:
    • You can authorize someone else to collect the order on your behalf.
    • Alternatively, contact the courier service to reschedule the delivery.
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About Salient

The Castle
Unit 345
2500 Castle Dr
Manhattan, NY

T: +216 (0)40 3629 4753
E: hello@themenectar.com

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